Nicole Fung

Insights

AI news, translated for commercial and business leaders

What changed, why it matters, and what to do about it. News briefs and weekly deep dives, in plain words.

Browse by format: Briefs · Deep dives · by track: Insights · Guides

2026

  1. InsightsBrief

    AI agents that shop for your customers

    Google, OpenAI, and retailers are building AI shopping. Shoppers let agents research, but not yet pay. What that means for your brand.

  2. InsightsBrief

    Why “AI-washing” is now a brand risk

    The SEC and FTC have acted against overstated AI claims, and research shows the label itself can cost trust. Say what your product actually does, and prove it.

  3. InsightsDeep dive

    Your next customer may never visit your website

    AI answers now reach over a billion people, and clicks on search results are falling. What that means for brand positioning, content, and marketing budgets.

2023

  1. InsightsDeep dive

    AI is making us superhuman

    One post on X shows how AI is assisting human creativity, ingenuity, and productivity. Updated with what the research now shows, and who it threatens.

  2. InsightsDeep dive

    Is AI our friend or foe?

    AGI could be scary, but we can’t and shouldn’t stop AI’s progress. Thoughts on AI and humanity, updated with three years of evidence on its risks and benefits.